Admin support
Inbox organisation, data entry, document formatting, simple reports, scheduling, file organisation and task tracking.
Adelaide-based • Remote support Australia-wide
Extra help for busy small businesses.
Admin, customer service, inbox support and basic IT help without the cost or commitment of hiring full-time.
$250 new client trialHuman-led customer repliesFully insured
Adelaide-basedRemote Australia-wideNo AI autoresponders
What I can take off your plate
Support for the jobs that keep interrupting your day.
Extra Desk is built for owners and small teams who need practical, reliable support across everyday admin, customer communication and basic business systems.
Customer service
Customer enquiries, booking messages, quote follow-ups, order updates and clear customer replies in your preferred tone.
Basic IT support
Email signatures, Microsoft 365 or Google Workspace basics, password manager setup, cloud folders and booking links.
Flexible hours
Use your support hours where they make the biggest difference.
Your monthly hours can move between admin, customer service, inbox support and basic IT tasks as your business needs change. One month might be follow-ups and inbox cleanup; the next might be spreadsheets, booking links or customer reply templates.
Pricing
Simple support options.
Start with a trial, move into monthly support when you want regular availability, or use ad hoc help for one-off tasks.
Best place to start
New Client Trial
A low-risk way to test Extra Desk on inbox cleanup, follow-ups, admin backlog or a small systems task.
$250
Starter Desk
5 hours
$325/month
Light support for small overflow tasks and simple admin help.
Popular
Support Desk
10 hours
$600/month
Regular weekly help across admin, customer service and basic IT.
Growth Desk
20 hours
$1,100/month
More consistent support for busier businesses and growing teams.
Extra Desk
40 hours
$2,000/month
Ongoing capacity for businesses needing steady support each week.
Ad hoc support
Starts at $70/hour. Higher rates may apply for customer service, inbox monitoring, basic IT support, urgent work or tasks requiring a faster turnaround.
About Extra Desk
A personal support partner, not a faceless help desk.
Hi, I’m Seb Howell, the person behind Extra Desk Business Support. I started this service for small business owners who are doing everything themselves — answering emails, chasing customers, updating systems, fixing small tech problems and trying to keep the business moving at the same time.
With a decade of experience across customer service, administration and IT support, I can step in as a practical extra pair of hands. The goal is simple: help you stay responsive, organised and focused on the work that actually grows your business.
Clear communicationProfessional customer handlingSecurity-aware processesFlexible monthly support
Human-led support
No AI autoresponders writing to your customers. Customer replies are handled by a real person, in your preferred tone, with care before anything is sent.
Customer enquiriesHandled by hand
Follow-upsClear and professional
Weekly updatesTasks summarised
How it works
Easy to start and easy to manage.
Free intro call
We talk through where you are losing time and what support would actually help.
Trial or package
Start with the $250 trial or choose a monthly package based on your workload.
Clear updates
You get progress updates so you can see what has been completed and what needs approval.
Contact
Need help without hiring full-time?
Send a message and I’ll get back to you to organise a free intro call.